Here's how refunds and cancellations work at TinkerTank.

Memberships

Our memberships are crafted to be the best - and it is a commitment.  If you can't make your allotted time, let us know and we will book you into an available time to make up your session, if there is availability.

Policy

Please notify us in advance of any changes you'd like applied to your membership, in writing.

We require a 1 week notice in writing for missed sessions - we will schedule you a make up session.

For cancelling a membership, we require a 1 week notice in writing. From the moment you inform us of a cancellation, you will be charged for 1 more week and you have 1 more session left with us. 

The cancellation fee reflects the cost of the impact on staffing and schedules that may result from the change in numbers.

No Refunds are offered.  

Failure to notify us of any change to your attendance will result in a regular session charge and no refund or make-up session will be offered.

Please note: Memberships DO NOT run through the holidays at their usual time. You will need to notify us if you wish to keep your membership running during this time.  

Robotics, Clubhouse Memberships can never be paused or refunded. They are on going as a commitment and can only be permanently cancelled (see above policy).

Holiday Camps

Holidays are more straight forward - let us know 48 hours in advance that you cannot make a camp - and we will re-schedule your time with us. NO REFUNDS. Simple!

If you want to switch camps - we will need 48 hours notice to make the change to your camp day. Pending availability of space.

If you have any questions, please email us!

Parties and Events

We reserve your time in the space, staff up and prep for the best event for you. We will can re-schedule, if there is availability. You can use your credit at any time for up to a year.

When am I not entitled to a replacement or refund?

https://www.fairtrading.nsw.gov.au/buying-products-and-services/repairs,-replacements-and-refunds

A business can refuse to give you a free repair, replacement or refund if:

  • you simply changed your mind
  • you misused the product or service in a way that contributed to the problem
  • you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted
  • a problem with a service was completely outside of the business’ control.

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