Here's how refunds and cancellations work at TinkerTank.

Memberships

Our memberships are crafted o be the best - and it is a commitment.  If you can't make your allotted time, let us know and we will book you into an available time to make up your session, if there is availability.

Policy

Please notify us in advance of any changes you'd like applied to your membership, in writing.

We require a 1 week notice in writing for missed sessions - we will schedule you a make up session.

For cancelling a membership, we require a 1 week notice in writing. From the moment you inform us of a cancellation, you will be charged for 1 more week and you have 1 more session left with us. 

The cancellation fee reflects the cost of the impact on staffing and schedules that may result from the change in numbers.

No Refunds are offered.  

Failure to notify us of any change to your attendance will result in a regular session charge and no refund or make-up session will be offered.

Please note: Memberships DO NOT run through the holidays at their usual time. You will need to notify us if you wish to keep your membership running during this time.  

Clubhouse memberships and FRC FLL Jr.FLL Memberships can never be paused or refunded. They are on going as a commitment and can only be permanently cancelled (see above policy).

Holiday Camps

Holidays are more straight forward - let us know 48 hours in advance that you cannot make a camp - and we will re-schedule your time with us. NO REFUNDS. Simple!

If you want to switch camps - we will need 48 hours notice to make the change to your camp day. Pending availability of space.

If you have any questions, please email info@tinkertank.com.au

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